General Questions
- What is Gunners Market?
Gunners Market is North America’s premier gun shop and firearms service provider, offering a vast selection of firearms, accessories, and expert services. - Where are you located?
We operate across North America, with a large online presence allowing us to serve customers throughout the U.S. and Canada. - What makes Gunners Market unique?
We stand out through our competitive pricing, vast selection, guaranteed discreet delivery, and experienced team that ensures quality and security in every transaction. - How do I create an account?
You can easily create an account on our website by clicking on “Sign Up” and following the registration process. - Is there an age requirement for purchasing from Gunners Market?
Yes, customers must be at least 21 years old to purchase firearms and related services. - What are the main types of firearms you offer?
We offer a wide range, including handguns, shotguns, rifles, and specialized firearms for various needs. - Do you offer customized firearm solutions?
Yes, our team provides firearm repair, customization, and enhancement services to meet your specific requirements. - Can I trade in my firearm at Gunners Market?
Absolutely, we offer a trade-in program to help you upgrade, downgrade, or adjust your collection with the best value. - Do you buy back firearms?
Yes, we have a buyback program for firearms purchased from us, offering fair market value for eligible items. - What types of ammunition are available?
We offer a comprehensive selection of ammunition for various calibers and firearm types. - Do you sell firearm accessories?
Yes, we provide a range of accessories, including scopes, holsters, grips, and more. - Do you offer free training with purchases?
Yes, each firearm purchase includes access to training videos to ensure safe and effective use. - What forms of payment do you accept?
We accept major credit cards, debit cards, and select digital payment options. - Are your products covered by a warranty?
Yes, our firearms come with warranties ranging from two to five years, depending on the product. - How do I contact Gunners Market customer service?
You can reach us via email, phone, or live chat on our website for any inquiries.
Shipping and Delivery
- Do you ship firearms internationally?
We primarily ship within the U.S. and Canada, but we may assist with international exports in compliance with local laws. - What shipping options do you offer within the U.S.?
We provide standard and expedited shipping, with options for discreet delivery. - Do you offer shipping to Canada?
Yes, we offer secure and discreet shipping across Canada with customs clearance as required. - What are your shipping times within North America?
Orders typically ship within 3-7 business days, depending on location and order type. - Do you provide tracking for all orders?
Yes, all orders come with tracking information for transparency and security. - How does Gunners Market ensure discreet delivery?
We use unmarked packaging and offer options to deliver to a secure, concealed location near your address. - What happens if my shipment is delayed?
We will inform you promptly and work to resolve any delays, offering updates and, in some cases, compensation. - Are there additional fees for international shipping?
Yes, international shipments may incur customs fees or taxes, depending on the destination country. - Does Gunners Market ship to remote areas?
We deliver to most remote locations within the U.S. and Canada, though shipping times may be slightly extended. - Can I choose my shipping provider?
We typically select the best carrier for each order that will best handle the delicate nature of the item involved but may accommodate specific requests when possible. - Is a signature required upon delivery?
Yes, to ensure security, a signature is generally required for firearm deliveries. - What happens if I miss my delivery?
The carrier will attempt re-delivery or hold the package at a nearby location for pickup. - How is my package protected during transit?
All shipments are carefully packed and insured to prevent damage during transit. - What does 100% delivery assurance mean?
It means that if your order does not arrive as expected, we will work to ensure full delivery or offer a refund. We are so sure of what we do that, all we need is 60% upfront payment to get your parcel across. - What should I do if my package is damaged?
Contact our customer service team immediately, and we will address the issue with repair, replacement, or refund. - Can I change my delivery address after placing an order?
Yes, you can change your address before the order ships by contacting customer support. - What is discreet delivery, and why is it important?
Discreet delivery means packaging and shipping methods that maintain privacy, essential for personal security.
Product Information
- Are all your firearms new?
We offer both new and certified pre-owned firearms, clearly marked on our site. - Can I request specific modifications for my firearm?
Yes, we offer custom modification services for a range of firearm enhancements. - Do your firearms come with safety features?
Yes, many models include safety features like biometrics, double-trigger mechanisms, and child locks. - Can I get a personalized consultation on firearm choices?
Our team offers expert consultations to help you select the best firearm for your needs. - Do you provide maintenance tips?
Yes, each purchase includes maintenance resources to ensure the longevity and safety of your firearm. - What calibers do you carry?
We carry a wide range of calibers, including popular options like 9mm, .45 ACP, .223, and more. - How often should I service my firearm?
It depends on usage, but regular cleaning and annual inspections are recommended. - Are your firearms compliant with state and federal regulations?
Yes, we adhere to all applicable laws and regulations for firearm sales. - Can I purchase firearm parts individually?
Yes, we offer select parts for sale, including barrels, triggers, and grips. - Do you offer suppressors and other firearm accessories?
Yes, we offer a range of accessories, though some may have regulatory restrictions. - Can I sell my used firearm to Gunners Market?
Yes, we buy back firearms purchased from us under certain conditions.
Security and Privacy
- How does Gunners Market protect customer information?
We use encrypted systems and unique customer ID tags for secure transactions. - Will my purchase information remain confidential?
Absolutely, our discreet systems and privacy policy ensure full confidentiality. - Is my payment information safe?
Yes, we use secure payment processing with the highest levels of encryption. - Does Gunners Market share my information with third parties?
No, we do not share your information with third parties without consent. - What is your policy on firearm storage?
We offer guidance on safe storage practices to prevent unauthorized access.
Guarantees and Return Policies
- Do you offer a satisfaction guarantee?
Yes, we strive for complete customer satisfaction and will work to address any concerns. - What is your return policy for firearms?
Due to regulations, firearms are generally non-returnable, but we handle issues on a case-by-case basis. - Are repairs covered under warranty?
Yes, all repairs within the warranty period are covered, subject to terms. - What is your refund policy on accessories?
Accessories can typically be returned within 30 days if unused and in original packaging. - Can I get a refund if I change my mind after placing an order?
In some cases, we can offer partial refunds within a specific cooling-off period. - What if there’s a defect in my firearm?
Contact us within the warranty period, and we’ll arrange for repair or replacement. - Are warranties transferable if I sell my firearm?
Warranties are generally non-transferable and apply only to the original owner. - Do you offer an accuracy guarantee?
Yes, certain models come with accuracy guarantees based on manufacturer specifications.
Customer Support and Resources
- Can I get help selecting a firearm?
Yes, our customer support team is trained to help you choose the right firearm. - Do you offer live chat support?
Yes, we offer live chat support for real-time assistance. - How do I access training videos?
Training videos are accessible from your account once you complete a purchase. - Do you provide cleaning and maintenance services?
Yes, we offer cleaning and maintenance services for most firearms. - What resources do you offer for first-time gun owners?
We provide beginner guides, safety tips, and training videos for new owners. - Can I visit a showroom in person?
While we operate primarily online, contact us to find out about possible showrooms or events. - Do you offer discounts for bulk purchases?
Yes, we offer special pricing for bulk orders on certain items. - How do I leave feedback on my experience?
You can leave feedback through your account or contact customer support. - Are there loyalty rewards for repeat customers?
We periodically offer promotions and discounts for loyal customers. - How can I stay updated on new arrivals and promotions?
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